ILSA’s Support Training aims to enhance workplace wellness and build the capacity and skill of frontline staff. At ILSA we believe support training is essential for our staff to feel confident in performing their duties. We also feel that such training enhances the quality of specific support we are able to provide to our clients. ILSA therefore holds a number of in-house training sessions and workshops to inform Client Managers, Administration staff and Support Workers about a variety of industry relevant training topics. Newer staff can access specific work related training including (among others):
Most of our Support Workers have also completed Certificate III in Individual Support (or similar) and we endeavour to run this training every 12-18 months for internal staff. The course is made up of 14 modules ranging from personal care, advocacy, workplace health and safety, to operating disability specific equipment. Even our very experienced workers have admitted they learnt something new from the course (and not many of them enjoyed spending a day in a wheelchair).
Support Mentoring is also undertaken by Client Managers who liaise closely with Support Workers to ensure they feel capable and confident to undertake their roles. Mentoring can identify training gaps or highlight support risks or issues and supply remedial actions or strategy. Mentoring can also deliver validation on work well done, build good rapport and open communication with support team members.
ILSA’s commitment to support training also extends to offering support staff access to a wider range of relevant industry training opportunities. We provide funding for staff to attend short courses on subjects that will assist overall support provision. Some recent training examples include:
We are always on the lookout for appropriate training and gain feedback from Clients and staff through various mediums. We encourage staff and Clients to let us know when something is offered or if they feel their support team can benefit from any particular training offered.