Independent Living Support Association (ILSA) was established near Cairns as FNQ Independent Living Support Association (FNQILSA) in 1997 by a small group of people living with disabilities. This group wanted to have a real say in the management of their own disability support funding and fundamentally they wanted control over how their support was provided.
They formed an Association and a management committee to oversee their bold vision of providing independent living support that was flexible and sensitive to their own specific needs. A constitution was formed placing the governance of the Association in the hands of members who lived with disability, were family members of service users or direct service users themselves. This ensured the support provided was informed, appropriate and responsive to individual need. Service users were encouraged to help recruit and roster their own support teams.
The Association quickly gained the nickname “ILSA”, and developed a personal feel and client centred culture built on mutual trust and respect amongst service users and their support teams. The Association recruited suitable personnel with the critical legal and business skills to take control of the day to day operations of the office, enabling the business to grow sustainably over the years.
Since then Association has entered several new service areas and created programs which supported the life choices of it clients, gaining considerable support experience along the way.
Our support culture has enabled the establishment of many self-autonomous support teams over the years, allowing support to theoretically be provided anywhere in Queensland. More recently ILSA underwent rebranding and a trading name change to ensure it was reflective of supporting clients outside of Far North Queensland.
ILSA is a non-profit community organisation providing in home support, and community support services to:
ILSA is quality accredited and a registered charity. It is a service run by its members, for its members, at minimal administrative cost. ILSA continues to be client-driven, providing support and mentoring for people who really want to be in control of where, when and how they are supported. We believe that this provides true independence enabling people to get on with living!
ILSA is a service which places significant value on the wellbeing of its whole support team. We employ a large cohort of loyal and dedicated Support Workers predominantly in and around Cairns and Mackay. Our senior management team comprises highly skilled Client Managers who have significant knowledge and experience of the essential support services available to clients.
We are also a highly collaborative support service. ILSA has established strong connections and good working relationships with local medical and allied health professionals, NDIS Support Coordinators, all relevant Government departments, and have close working relationships with a wide variety of other specialty disability support agencies in the region.
To be a client focused organisation where choices are never limited by disability.
To create programs and services which support the life choices of our clients.